Wednesday, May 3, 2017

Business Communication: Questions and Answers




QUESTION AND ANSWERS

1. How technology affects communication positively and negatively?

Technology has been a very useful tool in communication. Even so, technology leaves an impact in the way society communicates, both positively and negatively.

Positive impacts of technology on communication:
  • With technology, communication becomes really easy and convenient. People now can convey messages quickly with just a press of a button, whether it through texting or calling.
  • Technology strengthens the connection between people who are far away from each other. 
  • When communicating, usually you have to meet each other first, but with the help of technology, you don't have to talk directly. 
  • Technology makes it easier for disabled people to communicate. For example, hearing aids that are designed for deaf people, and speech generators for people with speech impairments.
  • Information can be shared widely, not only to just one person.
  • In business, technology plays a big role in its company development. With communication technology, decision-making process takes little time. It is proven with the existence of video conference calls.
Negative impacts of technology on communication:
  • Some don't have access to such technology, leaving it hard for them to communicate with other people.
  • Forms of communication, like social media, can lead people to addiction. It makes people crave for too much information.
  • Communication with technology cause less face-to-face interaction. This can lead to the lack of interpersonal communication skill. Or in short, reduces social interaction with other people.
  • Sometimes it can cause a lot of misunderstandings. When we write something, especially in text message, we use our own language, terms, or abbreviations. That can cause the people who read it to be confused and misunderstood the context. 

2. Why listening is such a big challenge for most people? Explain!

Listening can be a challenge for some people because:

Sometimes it is hard for people to focus.
People's mind can be preoccupied with something else. If they're anxious or busy, their mind is restless with thoughts. They tend to think about something else, like how to reply the conversation, or thinking about their job, rather than focusing on the conversation or lecture.

The speaker is not clear in conveying the message.
The factors that influence this might be the situation at that time. Maybe the message is not clear because the room is crowded, so the listeners could not hear the message very well. The other factor maybe includes the speaker themselves, maybe they are not well prepared, so the message is not carried out very well.

The topic being discussed is not interesting.
When the topic is about something boring, it can be hard for the listeners to follow. They are not interested anymore with the topic being discussed.

People get distracted easily.
When people are conversing, or listening to a lecture, they can easily get distracted with their surroundings. They can get distracted by their phones, the people sitting next to them, or other things.

People disagree with the topic.
When the topic is about something that people disagree with, they become so involved in opposing the speaker's opinion. As a result, they stop listening to what the speaker has to say.

They feel under the weather or tired
People can hardly listen and understand something if they are sick. They don't have the energy to do that. 

Thursday, April 27, 2017

Meeting Invitation Letter: New Logo Design

PT. CIPUTRI PROPERTY
Jl. Margonda Raya No. 100, Pondok Cina, Depok 15324
Phone : (021) 7524381 Fax : (021) 7772823
Website: ciputriproperties.com
----------------------------------------------------------------------------------------------------------------------------
20th April 2017

Subject : New Logo Design

To : Marketing Staff

Dear Marketing Staff,
I would like to invite you all to attend the meeting to discuss our new logo which will be held on:

Date : 27th April 2017
Place : Conference Room
Time : 08:00 a.m. – 10:00 a.m.

The purpose of this meeting is to talk about the forming of a new logo for our company. Your own opinions and ideas will be really appreciated so I hope all staff can attend this meeting.

Please make sure that you are on time for the meeting.

Regards,


Feilina Ayu Ananda
(Marketing Manager)



A group assignment by:
Annisa Nadyastiti (11614383)
Anggiana Yuanita F. (11614238)
Febriametra Olga Y. (14614110)
Feilina Ayu Ananda  (14614143)
Katrina Desiree J.( 15614800)
Class: 3SA01

Thursday, April 20, 2017

Meeting Invitation Letter: Introducing Employee

PT. CIPUTRI PROPERTY
Jl. Margonda Raya No. 100, Pondok Cina, Depok 15324
Phone : (021) 7524381 Fax : (021) 7772823
Website: ciputriproperties.com
----------------------------------------------------------------------------------------------------------------------------

14th April 2017

Subject: Invitation for welcoming new employees

To: Marketing and Financial Department

Dear Staff,

I would like to advise everyone that we have two new members in our company. Feilina Ayu Ananda and Annisa Nadyastiti will be our new marketing manager and accountant.  Both of them will be joining us effective 1st of May 2017. Please join us at 4 p.m. in the main conference room for some refreshments and light snacks to meet Feilina and Annisa, and welcome them to the company on their first day.

Feilina has fifteen years of work experience, five of which were in a company engaged in the same line of business as ours. She will be responsible for the overall leadership of the marketing section and the marketing staff, and to ensure that all issues regarding our branded marketing communications are handled efficiently. I am very sure that Feilina will be a great asset to our company, and I hope that everyone will give her the needed support in accomplishing her responsibilities.

Annisa has ten years of experience working in an accounting firm. She will be working closely with our financial team and handle the financial issues in our company. I also hope that Annisa can be a valuable member of the team, and that everyone will give the same support as well.

Thanks for joining me in welcoming Feilina and Annisa to our company.

Regards,

Katrina Desiree J. 
(General Manager)


A group assignment by:
Annisa Nadyastiti (11614383)
Anggiana Yuanita F. (11614238)
Febriametra Olga Y. (14614110)
Feilina Ayu Ananda  (14614143)
Katrina Desiree J.( 15614800)
Class: 3SA01

Tuesday, April 11, 2017

If I Were The Rain




If I Were The Rain

By Katrina


If I were the rain
I would be droplets of silver
Falling from the sky
Streaming like a river


If I were the rain
I would be the one to save you 
From the hot and scorching spell
That tries to engulf you

If I were the rain
Dance with me
I will wash away your sadness
And free you from the madness

If I were the rain
I would bring my thunder
To give you strength 
And all your fears surrender

If I were the rain
I'll hand you a rainbow
To keep locked in your heart
and save it for tomorrow

Sunday, March 26, 2017

Business Meeting: Video Analysis


The video is entitled “A Team Meeting”. Quartz Power Group is an energy company that supplies power to homes across the UK. The Human Resources Departmental managers have just started their weekly team meeting, led by Paul – the Head of HR. In this meeting, the members of the Human Resource Department present each of their weekly status to the Head of Human Resources (HRD). Based on our analysis, this can be considered as a good and effective meeting because of the following reasons: 
  1. The purpose of the meeting is clear, which is for each section head of HRD to providestatus updates. This meeting also works according to procedure. Furthermore, because this is a weekly meeting, all of the participants understand the agenda and are prepared.
  2. The meeting is headed by a Chairman, the head of HRD, who controls the discussions.
  3. The length of time of the meeting is correctly defined by the chairman at the start of the meeting.  The chairman begins by stating that the meeting should only last for 20 minutes so that they can have time for main items afterwards.
  4. All the members of the team are in attendance. Although one member came in late, our group thinks that the chairman should keep everything on schedule and being late shouldn’t be permitted. Because if the meeting starts on time, many things can be covered, and the meeting will be more efficient.
  5. The chairman controls the meeting by hearing each member’s reports and issues in turn. One person speaks at a time and there are no interruptions.
  6. Each member is given an opportunity to make a contribution to the meeting. When a member of the meeting gives an opinion, the chairman responds positively.
  7. The chairman checks if there are any issues or difficulties and then confers with the member what action, if any, should be taken for each problem raised.
  8. Solutions to resolve problems are given a time frame. The chairman limits one member’s task to one week so it will be done effectively.
  9. Alternative solutions are discussed, where required.
  10. At the end of each member’s report and discussion, the chairman would make a review and recap to avoid any misunderstandings and remind the member concerned of his/her next task.
  11. The chairman appears very open and helpful when discussing issues and concerns of each member.  He gives advice and sometimes volunteers to help.
  12. The meeting should be closed formally by the chairman, and he should advise the next meeting date and time.
     From the video, we can know that the meeting is a status update meeting. Because the purpose of the meeting is to keep the team updated and be on top of what’s happening in the Department, each member make his/her weekly report and any issues needed  to be discussed and resolved. To summarize, the meeting can be categorized as a successful meeting, because the meeting is organized, the discussions are focused on the issues, the chairman runs the team meeting very well, friendly and informal. After all participants shared their updates, the leader recaps what they are going to do.

original link to the video: https://www.youtube.com/watch?v=Ecd9OhMf73k

An analysis by:
Annisa Nadyastiti (11614383)
Anggiana Yuanita F. (11614238)
Febriametra Olga Y. (14614110)
Feilina Ayu Ananda  (14614143)
Katrina Desiree J.( 15614800)
Class: 3SA01

Friday, March 17, 2017

Business Meeting





   What are the purposes of a business meeting?
Start with the definition.  A meeting is a business activity where selected people gather to discuss matters of the organization and reach decisions jointly, which requires team effort .The purpose of a business meeting is mainly to make decisions, but it also serves other purposes. The objectives or purposes or importance of meetings are discussed below-
1)   Making decisions
The most important aim of any meeting is to make decisions on some issues. The decision is taken on a general agreement and usually it is better to take decisions on routine and non-routine business affairs.
2)   Exchanging Information
Meetings provide new information and insight about various situations of the organization to the audience.
3)   Conveying Organizational Vision, Mission, and Operational Plans
Meetings are called to introduce the organizational vision, mission, and operational plans to the new staff. The head of the organization held these meetings so that the new staffs are acquainted to the vision, mission, and operational plans of the organization.
4)   Announcing Changes
Another purpose of arranging a meeting is to announce the changes brought by the organization’s policy, mission, vision, plan, etc. before the audience. In this meeting, the causes, benefits, and ground of such changes will be explained so that the audience will understand and accept the changes.
5)   Negotiation
Meeting is also called for making negotiations with conflicting parties through fruitful discussion. Both of the conflicting parties will sit in a meeting together to reach an agreement so that organizational activities will continue again smoothly.
6)   Resolving conflict
Conflict is most common in large organization, whether it would be a healthy one which helps in increasing productivity or an unhealthy one. However, an unhealthy conflict must be resolved immediately. Meetings will help the conflicting parties to reach a common understanding and thus resolving or minimizing the conflict.
7)   Solving Problems
Providing solutions to organizational problems is also an important purpose of meetings. Problems that are critical and requires the opinions of the organization members of a board must be solved by calling a meeting.
8)   Reviewing and Informing Progress
Meeting is also called to review and inform the progress of any project, plan, and activity and so on. These meetings are held so that the members will be able to know the present status of the projects and input their opinions to improve.
9)   Celebrating success
Meetings are often called to celebrate the success of the organization, completion of a project, achievement of any award, etc. It increases the organizational harmony and motivates employees to work united to achieve more.
10) Interaction with External Stakeholders
Every organization is to work with different parties of the society and it must build a long term harmonious relationship with them. Meetings are called to exchange information and to share experience with different stakeholders of an organization so that their interaction with the firm is increased.



     What are the types of meeting?
Meetings come in different types, some of them are:
a) Decision-making meetings 

Decision-making meetings are all about making decisions. A decision is to be made on a certain issue, such as a deadline for a project. When there’s clear consensus on the meeting’s purpose before the meeting, it’s easier to focus on the decision-making during the meeting.

b) Innovation meetings

In innovation meetings, all participants are urged to think outside the box, brainstorming and sharing ideas. For innovation meetings to make sense, all participants should be innovating together. Usually, to get the participants to be creative, the meeting is held outside, or there will be creative tasks before the meeting.

c) Information sharing meetings

Information sharing meetings are about giving information to attendees about a specific issue or sharing information. This type of meeting is usually educational, such as seminars and panel debates.

d) Status update meetings

Status update meetings are all about sharing project updates and keeping your team on top of decisions in your organization. To hold successful status update meetings, you need to recognize that this meeting is all about sharing information before the meeting. Update participants about the issue before the meeting and remind them what outcomes you want for a particular project.

e) Team building meetings

Team building meetings help your team to work with each other better. Team building meetings can include anything from discussions to games and motivational speakers.

f) Organizational Meetings

Usually very soon after each election, a meeting may be necessary to establish the procedures concerning conduct of council meetings. Local practices may vary, but generally the meeting should establish: regular dates, times, and locations for routine council meetings; rules of procedure for conducting business at meetings (Robert’s Rules, etc.); and assignment of council member duties (i.e., mayor pro tempore, committee chairpersons, etc.).

g) Regular Meetings
This is the official, final public action meeting. It is the only meeting where the council may adopt ordinances or regulations. One very important feature of the regular meeting is the public forum aspect. The regular meeting generally includes at least a citizen comment period and often incorporates a formal public hearing on one or more subjects. While allowing public comment to some degree, the regular meeting always allows the public an opportunity to hear the council discussion on each subject.

h) Special or Emergency Meetings

Emergencies and special situations may require convening a special meeting often with little, if any, advance notice. Examples of special meeting items include, but are not limited to: emergency ordinances, unexpected matters requiring official action before the next regularly 57 scheduled meeting, emergency equipment replacement, financial problems, and health and safety emergencies. While the occasional need for such meetings cannot be denied, the term “emergency” should be used very carefully to avoid abuse of the special meeting.

i) Continued Meetings

A meeting that is continued from the previous meeting.

j) Closed Sessions

This is a session that includes only the board members. This meeting requires secrecy in discussing matters. Typical topic areas for closed (in-camera) meetings include the security of the property of the organization, the disclosure of intimate, personal or financial details in respect to a person, the acquisition or disposition of property, decisions with respect to negotiations with employees, and litigation affecting the organization.

   
           
      What makes a good meeting?

  • The meeting must have a clear purpose and should stick to the agenda. A meeting, like any business event, succeeds when it is preceded by planning, characterized by focus, governed by structure, and controlled by a budget.
  • The meeting must start and end on time. Short meetings free people to work on the essential activities that represent the core of their jobs. In contrast, long meetings prevent people from working on critical tasks such as planning, communicating, and learning.
  • Good participants which are properly prepared. Unprepared participants will spend their time in the meeting preparing for the meeting.
  • A good leader that understands the purpose of the meeting, makes sure that all participants understand this purpose, helps keep the discussion on track, works with participants to carry out the business of the meeting in the time allotted, and tries to ensure that everyone is involved appropriately in discussions.
  • Minutes must be taken. It is better to spend a little time preparing for solutions than to spend a lot of time fixing problems.
  • Effective meetings require sharing control and making commitments.



     What are the characteristics of a successful business meeting?
The following ten ingredients characterize an effective meeting:

  • Clarity of mandate, purpose, issues, and process.
  • Participation protocol and etiquette: Only one person speaks at a time. Interruptions (verbal or non-verbal) are kept to the necessary minimum. A courteous, civilized and respectful tone is maintained. Discussions are focused on issues, not personalities.
  • Productivity and forward movement: Discussion progresses along a pre-defined agenda, in an efficient and timely manner. For the sake of follow-up, good minutes are taken.
  • Flexibility and room for creative thinking: Meeting structures (agendas and rules) are used in a flexible manner, to accommodate and promote creativity and open discussion rather than stifle them.
  • Quality: Informed and in-depth discussions take place, leading to meaningful outcomes and thoughtful decisions.
  • Balance and inclusion: All members are given an equal opportunity to participate. Dominated discussions are avoided.
  • Openness and Collaboration: Listening takes place, and members work together towards a common goal; Members are open to changing their views based on the discussion; Debates are "personality-neutral": hard on the issues, soft on the people.
  • Shared responsibility: Everyone (and not only the leader) takes responsibility for the success of the process; Finger pointing is minimized; Promises are kept and assigned tasks are completed.
  • Variety and a light Touch: The meeting’s pace and activities are varied, to make it more engaging, interesting, and enticing to attend. A light touch is introduced when appropriate: "Take yourself lightly and your work seriously".
  • Logistical support: Logistical details are managed proactively and professionally, to allow for an optimal use of time at the meeting.

Sources:
https://www2.viu.ca/senate/docs/2013ROBERTSRULESDEMYSTIFIED.pdf

Group assignment by
Annisa Nadyastiti (11614383)
Anggiana Yuanita F. (11614238)
Febriametra Olga Y. (14614110)
Feilina Ayu Ananda  (14614143)
Katrina Desiree J.( 15614800)

Class: 3SA01

Friday, December 23, 2016

Educational Tourism in Taman Mini's Freshwater Aquarium Park

Educational Tourism in Taman Mini's Freshwater Aquarium Park
Written by
Katrina Desiree Jaafar 
(15614800)

Tourism has an important role in education. More and more people have realized and defined that travel or leisure can be an opportunity for learning, a way to discover and explore ideas, cultures, science, and history. For the student, tourism provides learning experience outside of the classroom. It gives the student the opportunity to see firsthand actual places, artifacts, flora and fauna, or events, and not only learn about them from books and publications. Educational tourism can develop the students’ knowledge towards a particular subject, help them in research, and expose things that are new to them by seeing them up close.
One example of a tourist attraction that can be used for educational tourism is the Freshwater Aquarium Park or Dunia Air Tawar in Taman Mini Indonesia Indah, which is situated in Ceger, Cipayung, East Jakarta City. To get to the aquarium park you must first enter the Taman Mini Indonesia Indah theme park, which you can reach by taking a taxi or other modes of transportation. When you get to Taman Mini, you have to pay Rp 10.000/person (you have to pay an extra Rp 10.000 if you drive a car). After that, to get to the aquarium park you can either, go there with your car, walk, rent a bike, or take the small shuttle provided by the park (which you have to pay for Rp 5000). The aquarium park is located between the insect museum and the Keong Mas flower gardens. 


Dunia Air Tawar, Taman Mini Indonesia

The freshwater aquarium park was built in 1992 and inaugurated on 20 April 1994. This aquarium park is the largest and most comprehensive in the world and second largest in Asia. It has saved and collected over 6000 animals of 126 species, which came from various waters of Indonesia and around the world, including aquatic plants, reptiles, crustaceans, and fish. With its complete facilities (such as a library, auditorium, garden, freshwater reptile habitat, and quarantine room) and its wide collection of freshwater species, this aquarium park gives an opportunity for students and the general public to conduct research and observation related to fresh water fish.


Entrance to the main hall. 

Main hall. To get inside the actual aquarium, you have to take the elevator on the left, which will take you to the waterfall garden

The waterfall garden with Koi pond

Their aquariums

The famous Amazonian Piranha
Their collection of local freshwater ornamental fish 


Opinions and Critiques

Educational tourism may well contribute to Indonesia’s growth and development. Economically, this sort of tourism can be profitable for the government, state, and society. It can provide jobs to the community, such as travel agencies and tour guides. Furthermore, it can provide value added contribution in providing income to the local market through tourists that buy local products. The development of infrastructure to promote tourism also create additional jobs. Socially, it could help society in gaining knowledge and experience learning outside formal education. Environmentally, it supports the conservation program by creating awareness and appreciation of conserving the natural resources and wildlife of the area.
I went to this aquarium park for a research project last year,  and this aquarium park really lives up to its name. Their collection of fresh water fish are complete, from the famous Amazonian Piranhas and Arapaima to the Indonesian Arowana, they have it all. This park is a must-see not only for students studying aquatic creatures but also for the general public who have not seen such variety of fresh water fish. Their entrance fee is really affordable at only Rp25.000, and it includes entrance to the insect museum and butterfly park. The facility of this aquarium is really complete. They have a little museum, a library, auditorium, some sort of indoor garden with a waterfall, freshwater reptile habitats, and a quarantine room that is used for nursery and breeding of the freshwater fish. The fish are well described by name, characteristic and where they are found. You can also visit other parks and museums because this aquarium is not far from other Taman Mini attractions.
Although this park has complete facilities and collection of fish, I have to say there are a few disappointments. First of all, since its operation in 1994, there have been no changes to the design and structure of the park, thus making it look antiquated. Secondly, there appears to be a lack of promotion of the park. Therefore, there are very few visitors, as not many are aware of its appeal. Thirdly, the facilities are complete but do not create interest among the visitors. Some areas are dark and not well maintained.  Some aquariums are empty. The 3D cinema which is shown in the auditorium is of poor quality and visitors are being charged to watch it. Lastly, fresh water fish require good lighting to display their beauty and distinctive characteristics. Some aquariums have to improve the lighting to make the exhibition more interesting.

How to Increase the Educational Tourism in the Freshwater Aquarium Park:
  • Taman Mini should advertise and promote the aquarium park, so that more people will visit this museum.
  • Change the design of the aquarium to make it more functional and attractive to visitors.
  • Educational tourism is not given the attention it deserves.  The government should give more attention and priority to educational tourism because it provides knowledge and appreciation of all aspects required for the individual’s growth as a member of society and his/her  environment.